Contact & Grievances
How to reach us and how we handle complaints. Last updated: 16 October 2026.
Fastest way
Open Help & Support in the app (More → Help & Support) and send a message. Signed-in players get the reply inside the app.
Our public support email will be added here when our own domain goes live. Until then please use Help & Support in the app.
Grievance Officer
For complaints about content, accounts, privacy or these Terms, write to Help & Support with the subject "Grievance". The Grievance Officer name and postal address will be published on this page once the company is registered. We acknowledge a complaint within 48 hours and aim to solve it within 15 days.
Privacy requests
To see, fix or delete your data, use Settings → Privacy & Security → Data & Privacy, or write to Help & Support with the subject "Privacy".
Report abuse or cheating
Use Help & Support with the subject "Report". Please include the username and what happened.
Security problems
See the Security page.